FAQ


  1. What is KidsCoco?
    KidsCoco laughter app is compilation of content targeting children of ages between 1 year to 5 years and 5 years to 12 years. Also including Popular Nursery Rhymes. For Kids 5 years and above a huge catalogue of comedy, social message for kids, moral story message for kids, fun learning and interesting animation shows.
  2. How do I login to KidsCoco?
    On our mobile app, go to 'Login'. Then, enter your mobile number.
  3. How do I contact Support Team?
    To contact the Support team, you can write to us directly at info@kidscoco.com. We will get in touch with you as soon as possible.
  4. Do I need to Login before I can browse through content?
    Not at all. You can explore our vast library anytime and every time. However, to watch the content you will have to sign up. But don't worry, it is worth it.
  5. How do I discover movie/shows on the app?
    You can search for any video by tapping on the 'Search' icon displayed on the top-right corner of the App. Or, you can always check out our featured sections to discover new videos.
  6. Can I leave a video on one device and continue watching it on another device?
    Yes, you can! Just make sure you're logged in with the same account on all devices for a smooth playback experience. Let the entertainment go on and on.

Accounts and Setting

  1. How do I edit my Profile?
    Open the KidsCoco App. You will see a Menu option. Tap on Settings, go to the Accounts tab and the Click Edit Profile.
    Note: You cannot change your registered Email Id.
  2. I am having trouble logging into my account.
    Don't Worry! We are here to help you. Please check if you've entered your contact number correctly. If you're still having trouble, contact our support team directly at info@kidscoco.com

Subscription

  1. How can a user request for a refund?
    As a policy, Kids Coco does not offer any partial or full refunds. In case if users require any assistance with regards to payments or have any queries/concerns, they can contact us at info@kidscoco.com.
  2. Why I am not able to subscribe to Comedy King?
    If you have entered incorrect bank or card details, the transaction will fail due to authentication error. Try again. If you still can't see the details, please contact our support team directly at info@kidscoco.com.
  3. When will my subscription get activated?
    The subscription will be activated Immediately after payment confirmation in our records. If in case, your subscription is not activated the please contact us directly at info@kidscoco.com.